SECTION 1: GENERAL CONDUCT AND EXPECTATIONS
Supervision of Children
All children under 14 must be supervised by a parent or legal guardian (18+) at all times. Unattended children will be escorted to the management office; guardians may be asked to leave the premises.
Respectful Behavior is Mandatory
Aggressive language, threats, foul language, or disrespect toward staff or other guests will result in immediate removal and permanent ban. Any behavior deemed inappropriate, unsafe, or disruptive to the family environment is prohibited.
Cleanliness and Responsibility
Guests are expected to maintain cleanliness in all public areas. Any intentional damage, vandalism, or extreme mess may result in a cleaning fee of $100 or more. Restrooms must be used appropriately. Misuse or defacement will result in removal and potential legal action.
SECTION 2: ENTRY, ACCESS, AND IDENTIFICATION
Admission Requirements
Entry is only allowed with valid proof of admission (wristband, ticket, or online confirmation). Re-entry is prohibited unless approved in writing by on-site management.
Identification Verification
Staff may request valid ID for any guest aged 18+ for security, ticket verification, or age-restricted access.
Lost or Stolen Items
Kidlavie is not responsible for lost, damaged, or stolen items. Lost items will be kept at Lost & Found for 14 days.
SECTION 3: SAFETY & ATTIRE POLICY
Mandatory Attire
Proper attire must be worn at all times. No swimwear, bare feet, or offensive clothing is allowed. Only Kidlavie-branded anti-slip socks purchased on site are permitted in all indoor play areas. Outside socks or bare feet are strictly prohibited.
Restricted Items
The following are strictly prohibited on premises:
– Weapons or replicas
– Alcohol or controlled substances
– Personal toys, scooters, or sports equipment
– Glass containers
– Fireworks or open flames
Medical Needs
Guests with medical devices or needs must notify staff upon arrival for safety arrangements. Epinephrine auto-injectors and inhalers are allowed but must be securely kept.
SECTION 4: PARK RULES
Playground and Ride Safety
Age, weight, and height restrictions must be followed strictly. Signs and staff instructions are final. Rough play, pushing, climbing on structures not designed for that purpose, or improper use of equipment will lead to immediate removal.
Staff Instructions Must Be Followed
Refusal to follow verbal or written staff instructions will result in ejection from the facility.
Park Zones
All guests must stay within designated guest-accessible areas. Entry into staff-only, mechanical, kitchen, or storage zones is prohibited.
SECTION 5: RESTAURANT AND DINING AREA POLICY
Table Use
Tables are for active diners only. Reserving tables without an order is not permitted. Time limits may be enforced during peak hours.
Noise and Disturbance
Use of personal speakers, loud phone calls, or disruptive behavior is prohibited. Screaming or uncontrolled children may result in being asked to leave the restaurant.
Outside Food & Allergy Policy
No outside food or drinks allowed except for:
– Baby formula or breast milk
– Documented medical dietary items
Guests with allergies must inform the staff. Kidlavie is not liable for allergic reactions from food or cross-contamination.
SECTION 6: BIRTHDAY PARTIES & PRIVATE EVENTS
Party Policy
Parties must be booked in advance with a signed contract and payment. No outside decorations, cake, or entertainment allowed without written approval.
Non-Booked Celebrations
Walk-in celebrations (balloons, cakes, large group gatherings) are not allowed. Violations will result in removal without refund.
SECTION 7: SURVEILLANCE, PHOTOGRAPHY & MEDIA
Security Monitoring
Guests acknowledge that the premises are under 24/7 video surveillance for safety and liability purposes.
Photography Policy
Guests may take personal photos/videos for non-commercial use. Professional photography, blogging, vlogging, or live-streaming requires management approval in writing.
Image Use Consent
By entering the park, you consent to Kidlavie using your image or likeness in promotional or security materials, unless objected in writing at entry.
SECTION 8: VIOLATIONS AND PENALTIES
Progressive Discipline
First Violation: Verbal Warning
Second Violation: Written Warning or Temporary Removal
Third Violation: Permanent Ban from Property
Immediate Expulsion
The following violations result in immediate expulsion and potential police involvement:
– Fighting or physical aggression
– Theft or vandalism
– Possession of weapons or substances
– Refusal to comply with staff after a warning
No Refund Policy
No refunds will be issued for removal due to rule violations, missed bookings, late arrivals, or early departures.